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Introduction
This guide is designed to help users setup their Olympus software and IPSwitch Professional FTP client software to securely send dictation files to Scribe for processing.
Installation Pre-requisites
This guide assumes that the following software has already been installed and configured on your computer system:
| 1. | Olympus Dictation Software – this should either be version 4.0 of the software that comes with the 3300 or version 6.0 that comes with the 2300. |
| 2. | IPSwitch FTP Pro 2006 Software – this software should be purchased from www.ipswitch.com and installed by your PC Support group. |
| 3. | Scribe FTP Automation Software – this software will be provided by Scribe for your PC Support group to install. |
These requirements are in addition to the minimum software operating requirement to use Scribe.
Operating Instructions
To upload your dictation files simply follow these steps ONLY ON THE COMPUTER that has been configured for your use:
| 1. | Connect Your Olympus Recorder to the computer with the data cable. (Make sure your recorder is turned on so that the computer will recognize the recorder.) |
| 2. | The computer will download (transfer) all the files from your handheld recorder to your PC. When this is complete you will see (TBD – lora I need to have you indicate what happens here) |
| 3. | Double Click on the Scribe FTP icon on your computer’s desktop. This will start the transfer process. When it is complete you’ll see a browser window that comes up and tells you that your transfer was successful. |
Your files will have been transferred and a copy of them stored on your computer. When you have received the receipt email from Scribe indicating their receipt you may then delete these files from your handheld recorder.
Errors
There are two possible error messages you may receive while your computer is transferring your files to Scribe:
| 1. | Connection Error – a browser window will come up and tell you that your computer was not able to connect to Scribe. This may be due to Internet connection issues, or userid/password problems among other things. Please contact your PC Help Desk to request assistance with making sure your Internet access is working properly. |
| 2. | Transfer Error – a browser window will open up and tell you that the transfer of your files was unsuccessful. Again, this usually means that there was a type of connection error between your PC and Scribe. Some of your files may have been transferred, while others not. You should : |
| a. | Check with your PC Support Group to diagnose any connectivity errors and get them corrected. |
| b. | Once any connectivity issues have been fixed or your PC Support Group tells you, you can simply double click on the Scribe FTP icon again and it will retransmit all files again – including those already sent before. |
| c. | Check the receipts you’ll receive from Scribe to make sure all your files have been received. You’ll receive two receipts – the first with what was sent the first time, the second with all files sent along with a message from Scribe indicating that some of the files were previously received. Scribe will simply ignore the duplicate files. |
For More Help
Should you need additional assistance understanding the email receipts or how to locate your dictations status on Scribe call your Scribe Account Manager.
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