Scribe, the initial conference, seemed to have an edge over the other companies’ dictation services, as well, Scribe seemed more user-friendly.Our representative, John Weiss, had a meeting with our top personnel and was given the green light to bring Scribe on board with our Section.

John Weiss personally trained each of our attendings and fellows. John, as well as all Scribe personnel were courteous, knowledgeable and prompt in responding to queries.Scribe continues to be user-friendly, even as Scribe continues to update their on-line services.

Scribe is top-notch because we are able to track our dictations in regards to users, time lines, dictation compilations, and the ability to contact Scribe transcribers for necessary revisions (which are rare). Scribe’s tracking service is unmatched and very valuable to our Section.

Scribe Customer Service usually replies promptly and efficiently to solve problem areas.
To date, our file secretary interacts and contacts Scribe to trouble shoot problems for our Section. However, even though I use Scribe now on a limited basis, I am still able to log onto Scribe and use its services without further training, confident in Scribe’s service.Even more so than my satisfaction with Scribe as office personnel, our attendings and fellows continue to use Scribe with rare problems.

In short, I really feel Scribe is the best dictation service ever. If our Section had to choose a dictation service today, I would promote Scribe’s dictation service again – hands down!!

LaJoyce Safford, Project Assistant III
Section Secretary
Administrative Fellowship Coordinator
Pediatric Gastroenterology, University of Chicago

Department Coordinator - Rush University Medical Center
The way that Scribe solutions has helped our organization is that it has enabled us to receive and organize all of our dictations in a timely manner and everything is on-line so it is very easy to look for once it has been completed. Doctors are constantly referring back to their dictations and Scribe has made so accessible. It makes the office staff happy and the physicians.

Emelina Quintana
Academic Residency Coord.& Prog. Admin.Assist. II.
of the Internal Medicine Residency Program
Department of Internal Medicine, Rush University Medical Center

In the past, we used a digital dictation system and once the notes were transcribed, we either emailed or sent transcription via FTP. The transcriptionist would type the note, save a copy, and then send the note to us. We then edited the note, saved it, and sent to the physician. The physician's office would then look over the note, make handwritten revisions, fax back to us, and then we would make the revisions and send back to the physician. This was a very time consuming process. It also posed a problem in that there was not a true original. The transcriptionist saved a copy, our administrative group saved a copy, and the physician saved a copy if they made any revisions. One of my favorite features of Scribe, is that there is one true copy and it reflects any revisions made along the way.

Due to disorganization or occasionally computer problems, there were also several requests for misplaced notes. We spent countless hours a week looking for and resending transcription that had been missplaced. Once we began using Scribe, we spend very little time helping physician's offices find misplaced notes. The MD side of Scribe is very user friendly and the offices find that it is much easier for them to find a particular note. Also, if they are unable to find it, it is much easier for us to locate.

Our transcription service has almost doubled since we started using Scribe a little over a year ago. It is very marketable to the physicians due to its ease of use and the fact that it can interact with EMR. Also, we are able to take on more volume due to the time saving features. We would definitely not been able to increase our volume so quickly if we were still spending countless hours looking for lost notes and making revisions.

We were all a little wary when we made the transition to Scribe, but all agree that it was the best decision we could have made.